FREQUENTLY ASKED QUESTIONS

These Terms apply to all musicians, performers, and ensembles engaged by Exclusive Musicians ("we," "us," "the Agent") to perform at Client events. By accepting an engagement, you agree to the following.

Nature of Engagement — This is a contract for services between you and Exclusive Musicians, not a contract of employment. You are responsible for your own tax, National Insurance, and any VAT arising from your fee.

Fee & Payment — Your fee for each engagement is agreed in writing before the booking is confirmed. Following completion of the engagement, you should send us a complete invoice, including your full name, address, phone number, bank details, and details of the engagement. We will pay you within 30 days of receipt of a complete invoice, regardless of whether we have yet received payment from the Client. Incomplete invoices will delay payment. Any payment made to you in advance of an engagement is treated as a repayable loan, and must be returned to us within 7 days should you fail to perform.

Engagement Confirmation — Your booking is confirmed only once the signed engagement form has been returned to us. Details on that form take precedence over these general Terms if the two ever conflict.

Non-Attendance or Cancellation by You — If you're unable to perform due to illness or accident, notify us immediately and provide a medical certificate within 7 days. Except for illness or Force Majeure, if you fail to attend a confirmed engagement or cancel for any other reason, you will be liable for our resulting loss, including any costs already paid on your behalf.

Cancellation by Us or the Client — Where an engagement is cancelled by the Client and no suitable alternative engagement can be found for you on the same date, compensation is payable according to notice given: none where cancelled more than 3 months before the engagement; 25% of your fee between 1–3 months before; and 50% of your fee (less any costs you save by not attending) within 1 month of the engagement.

Re-engagement — Where a Client or venue you have performed for through us approaches you directly about a further booking within 12 months of your engagement, you must refer the enquiry to us; any resulting booking will be arranged through Exclusive Musicians.

Force Majeure — Neither party is liable for failure to perform due to circumstances beyond reasonable control, including death, illness or injury, fire, extreme weather, terrorism, civil disorder, act of God, or failure of essential services. Where this occurs, both parties are excused from further obligation and each bears its own costs.

Reputation & Representation — You will not act in any manner that could harm or adversely prejudice the reputation of Exclusive Musicians, and will represent us professionally at all times while performing under our name.

Professional Conduct & Presentation — You will conduct yourself professionally and courteously, arrive punctually for rehearsals and performances, and follow the reasonable instructions of both us and the Client. You will arrive suitably and appropriately dressed for each engagement, with your instruments and equipment in good working order, and will refrain from excessive alcohol and from using illegal drugs before, during, or after an engagement.

Client & Guest Contact — We operate a zero-tolerance policy on this point. You must not share your personal contact details with the Client or any event guests at any point during the engagement, and must not accept or solicit direct bookings from a Client or venue introduced to you through us. Any breach of this clause will be treated as serious and may result in immediate termination of the engagement and our future working relationship.

Social Media & Content Credit — Where photography, video, or livestream content is captured of your performance, our handle, @exclusivemusicians, must be clearly tagged and visible on screen wherever the format allows, and credited in the caption of any post relating to the event, across all platforms. Failure to comply with this clause may, at our discretion, result in a deduction from your fee or a fine, proportionate to the nature of the breach.

Venue & Hospitality Standards — We will ensure Clients provide a level, sheltered performance space throughout your engagement, to protect both you and your equipment. Where you are travelling more than 2 hours to reach a venue and will be on site for more than 1 hour, we will ensure a hot meal is provided.

Equipment, Insurance & Licensing — Your equipment and instruments remain reserved for your own use and are not to be used by anyone else without your permission. You are responsible for ensuring your equipment, particularly electrical equipment, is safe and PAT tested, for arranging and paying for anything you need to hire, and for holding current Public Liability Insurance (we recommend a minimum of £5,000,000, though some venues may require a higher level of cover).

Health, Safety & Safeguarding — We will pass on any health and safety information relevant to an engagement, and you agree to keep us informed of anything about your act that may carry a health, safety, or safeguarding risk. If you have any access needs, let us know in advance; an Access Rider template is available on request. Where an engagement involves working with anyone under 18, you agree to provide any information we reasonably require to confirm your suitability.

Communication & Reliability — You agree to be contactable in the lead-up to your engagement, to respond promptly to reasonable requests from us or the Client, and to keep us informed of any changes to your availability, act, or equipment that may affect the booking.

Travel & Expenses — Where an engagement requires travel or an overnight stay, expenses must be agreed and approved by us in advance and will only be reimbursed on production of receipts. Costs booked without our prior approval are at your own risk.

Liability — Except in relation to death, personal injury, or fraud, our total liability to you under these Terms is limited to the fee payable for the relevant engagement, and neither party is liable for indirect or consequential losses.

Data Protection — We hold and use your personal information only as needed to secure and administer work for you, and may share relevant details with a potential Client for that purpose. We will not otherwise share your information with third parties without your consent, except where required by law.

Non-Exclusive Engagement & Notice — Our arrangement with you is non-exclusive; you are free to work with other agents. Either party may end this arrangement with 30 days' written notice, though this does not affect any engagement you've already agreed to fulfil.

Severability — If any part of this agreement is found unenforceable, the remaining terms shall continue in full force.

Governing Law — These Terms are governed by the laws of England and Wales.