FREQUENTLY ASKED QUESTIONS
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Welcome to our FAQ section on bookings and enquiries. Here, you'll find answers and information to help make your experience enjoyable for any event or occasion.
Privacy Policy
Cellist Jenny/Jennifer Casí Suarez (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website ([cellistjenny.com]) or interact with our Google Ads.
1. Information We Collect
We may collect the following types of personal data:
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Contact information: Name, email address, phone number.
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Event details: Wedding or event date, venue, preferences.
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Payment information: If you book services through our website or invoices.
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Technical data: IP address, browser type, operating system, cookies, and analytics data when you visit our site.
We collect this information when you:
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Fill out a contact or booking form.
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Sign up for newsletters.
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Interact with our Google Ads or website.
2. How We Use Your Information
We use your data to:
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Respond to inquiries and provide our services.
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Process payments and manage bookings.
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Send updates, promotions, or marketing information (with your consent).
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Improve our website, services, and advertising effectiveness.
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Comply with legal obligations.
3. Legal Basis for Processing
We process your personal data based on one or more of the following legal grounds:
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Consent: Where you have given clear consent for us to use your personal data for specific purposes.
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Contractual necessity: To provide services you have requested.
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Legal obligation: To comply with applicable laws.
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Legitimate interests: To promote our business and improve our services, provided this does not override your privacy rights.
4. Sharing Your Information
We do not sell or rent your personal data. We may share information with:
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Service providers (e.g., payment processors, email providers) to fulfil bookings.
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Legal authorities if required by law.
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Partners or subcontractors directly involved in delivering your event services (only relevant information).
5. Cookies & Tracking
We use cookies and analytics tools to improve your experience and track website performance. You can adjust your browser settings to refuse cookies, but this may affect website functionality.
6. Data Retention
We retain your personal data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Typically, this is up to 7 years for financial records and 2 years for marketing contacts unless you request otherwise.
7. Your Rights
You have the right to:
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Access your personal data.
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Request correction or deletion.
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Withdraw consent at any time.
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Object to processing or request restrictions.
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Data portability (transfer your data to another service).
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Lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk.
To exercise your rights, please contact:
Email: [info@cellistjenny.com]
Phone: [+447392745377]
8. Security
We implement appropriate technical and organisational measures to protect your personal data against accidental loss, destruction, or unauthorised access.
9. Third-Party Advertising (Google Ads)
We use Google Ads to display relevant marketing content. Google may use cookies or tracking to show ads based on your activity. For more information, see: https://policies.google.com/technologies/ads
10. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with the effective date updated.
By using our website or interacting with our Google Ads, you consent to this Privacy Policy.